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Scott Rossner

已加入2022年10月31日

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最后活动2023年9月22日

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的最新活动 Scott Rossner

Scott Rossner 进行了评论,

评论Reporting for Talk

To say, it is not there because it is somewhere else - does not answer the question as to why it is not included in Talk performance statistics.  Answer performance cannot be properly gauged without it.  Your product designers should be aware of that.  Please have this escalated to a Product Expert.

查看评论 · 已于 2023年9月22日 发布 · Scott Rossner

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Scott Rossner 进行了评论,

评论Reporting for Talk

I have a question.  Regarding available Talk statistics, why is Service Level not a metric?  This is the most important way to measure answer performance in a contact center environment.

查看评论 · 已于 2023年9月18日 发布 · Scott Rossner

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Scott Rossner 进行了评论,

评论Additional ticket channels

Is there any way to establish a multi-skill setup in Talk - we have agents who we would like to handle two different call types, coming in from different phone numbers.  1) Is there any way for an agent to distinguish one call type from another, and 2) can one call type be set up to take priority over the other?

查看评论 · 已于 2023年1月23日 发布 · Scott Rossner

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