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Nick

已加入2022年12月15日

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最后活动2024年8月13日

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的最新活动 Nick

Nick 创建了一个帖子,

帖子 Discussion - Artificial Intelligence

I understand that the Zendesk bot generates answers based on the Zendesk Guide knowledge base. Specifically, I am interested in knowing whether the Zendesk Advanced Bot can search for content from specific pages outside the Zendesk Guide, such as our main website.

Furthermore, I am curious to know if the bot can recognize content within images on item pages. 

已于 2024年2月06日 发布 · Nick

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评论Using legacy AI agent functionality

I understand that the Zendesk bot generates answers based on the Zendesk Guide knowledge base. Specifically, I am interested in knowing whether the Zendesk Advanced Bot can search for content from specific pages outside the Zendesk Guide, such as our main website.

Furthermore, I am curious to know if the bot has the capability to recognize content within images on item pages. This information is crucial for our assessment of its suitability for our needs.

查看评论 · 已于 2024年2月05日 发布 · Nick

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Nick 创建了一个帖子,

帖子 Feedback - Voice (Talk)
I see ZD now transcribes calls and logs the text as an internal note. This makes the ticket really long and subsequent agents have to scroll down for a long time to get the bottom of the ticket.
 
Is it possible to "collapse" or "hide" that internal note until someone clicks to "expand" it?

已于 2024年1月17日 发布 · Nick

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Nick 进行了评论,

社区评论 Feedback - Voice (Talk)

+1

查看评论 · 已于 2024年1月17日 发布 · Nick

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社区评论 Feedback - Voice (Talk)

Hi Rohan,

Is there any update on this feature?

查看评论 · 已于 2023年11月21日 发布 · Nick

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