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Michae Almeida

已加入2023年2月15日

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最后活动2024年3月07日

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Michae Almeida 进行了评论,

评论Salesforce integration

Hello, Is the ticket view available on the Salesforce mobile page? I added the component and can see it on my desktop for the Account and Contact page, but I can't see it on my mobile. 

I appreciate any help you can provide.

查看评论 · 已于 2024年2月19日 发布 · Michae Almeida

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Michae Almeida 进行了评论,

评论Business rules

I am also curious about Lisa's question provided below.

Also, I noticed that the placeholder was not the simplified version on the "[Notify] requester and CCs of comment update" trigger. Is that correct?

Hi, we would like to not email customers/requesters when they update their own ticket (e.g., when they email us). I see a tip in the article - Tip: If you want to prevent requesters from receiving emails about their comments, you can add the following condition: Requester | Is not | (current user). 

I also see that @BrandonFischer added a comment to this article that says to add the condition  Current User | is not | End user. 

Which is correct?  Are these effectively the same?  

 

查看评论 · 已于 2023年8月01日 发布 · Michae Almeida

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