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Paul
已加入2022年10月04日
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最后活动2023年5月04日
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Paul 进行了评论,
@scott: thx got it working now. The timer is also counting the hours outside the business hours. So i didn't expected a higher number. But it makes sense now :)
查看评论 · 已于 2023年1月13日 发布 · Paul
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I have a question about the timers. They are acting weird.
A SLA policy is set up like below.
So the first reply time should be 8 hours (for all status):
But when we receive a ticket (which is using the above policy if i check the events of it) it is showing the first reply as 24H and also the solve time as 24H. But nowhere the 24H rule/time is set or used....
How is this possible or how does zendesk came to this 24H timer?
Or what am i missing here?
查看评论 · 已于 2023年1月11日 发布 · Paul
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Paul 创建了一个帖子,
Is it possible to add/show the SLA breach column in the view that is in use for the organization?
So when opening an organization you can see which tickets need the first action.
已于 2022年12月23日 发布 · Paul
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Paul 进行了评论,
Is it possible to show the sla breach column in the view that is in use for the organization?
So when opening an organization you can see which tickets need the first action.
Or can we only add that column to custom views?
查看评论 · 已于 2022年12月21日 发布 · Paul
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