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Alan Charlton

已加入2022年11月23日

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最后活动2022年11月23日

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评论Ticket customization

For certain tasks, we have a custom due date which is input by the requester. What we'd like to do is have some other custom date(s) be calculated based on that due date which will give us due date(s) for other tasks. 

For example, say we need to ship equipment to a customer so that they have it on hand for a certain date (say Dec 15 - they need it in hand). So we have a custom field which is "Needed by" date which is filled out by the customer in the form. We'd like to be able to calculate a field for agents which is a "Ship by" date, which could be 7 days earlier than the "Needed by" date. The "Ship by" date would be Dec 8, which is the agent's due date for completing the ticket, otherwise it may not make it on time to the customer. Is there any way to automatically do this? I can't be the only person to have reverse timelines based on due dates...? Thanks

查看评论 · 已于 2022年11月23日 编辑 · Alan Charlton

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