Gregg Hansen

已加入2023年1月02日

最后活动2023年12月29日

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的最新活动 Gregg Hansen

Gregg Hansen 进行了评论，2023年01月03日 01:34

社区评论 Q&A - Users, groups, and organizations

Thanks for the answer - that confirms what I have found.

That’s what I was afraid of. I guess we bought into the idea that a “suite” is not a couple stand alone tools

查看评论 · 已于 2023年1月03日发布 · Gregg Hansen

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Gregg Hansen 创建了一个帖子，2023年01月02日 19:13

帖子 Q&A - Users, groups, and organizations

We're struggling a bit with customer data, and I can’t find where to look.

Take a look at this marketing post:

This is what we need, and frankly, the entire reason we signed up for Zendesk. Unfortunately it does not appear this works:

- While we don’t need Sell, in order to manage customer data we do need Contacts (part of Sell)

- Sell does not integrate with external apps cleanly, Support does.

- Customer data is not integrated between Sell and Support (this can’t possibly be true, but ZenDesk support says it is)

I think we're missing something fundimental in the way zendesk deals with customer data

已于 2023年1月02日发布 · Gregg Hansen

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