David Lewanda (Dave)

Two questions:

1. Can fields be updated after the ticket is created? For example, in our app, an account has multiple user profiles (a la Netflix), and if the user switches profiles we'd like to be able update the field.
2. How does one populate a date field, specifically in iOS? I tried setting the field value to a fomatted date string or by passing the date object into the SDK, but neither one worked. I see in the docs that fields can either be strings, numbers or Booleans, but since a string didn't work, and a Boolean doesn't make sense, does a date need to be a number? If so, how do we represent it?

Thanks in advance for your answer.

After installing and integrating the Smooch SDK into our iOS app, but before the messaging window is invoked, I am getting this run-time Hang Risk issue in Xcode:

/Users/conor.nolan/Code/sunco-ios-private/Smooch/ThirdParty/SocketRocket/SKTSRWebSocket.m:1851 Thread running at QOS_CLASS_USER_INTERACTIVE waiting on a lower QoS thread running at QOS_CLASS_DEFAULT. Investigate ways to avoid priority inversions

The stack trace looks like this:

Please advise how I can avoid this hang risk.