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Clint Huffman

已加入2023年8月01日

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最后活动2024年10月29日

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的最新活动 Clint Huffman

Clint Huffman 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Shawna James - This is one of MANY community feedback requests for this seemingly simple feature.  We have so many peoplle trying various complex methods to accomplish this - What does it take to really get the Product teams attention?

查看评论 · 已于 2024年10月29日 发布 · Clint Huffman

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社区评论 Feedback - Ticketing system (Support)

Plus one on this request - we have both examples - Multiple ZD Instances that need to go to a single Jira Instance, as well as a single ZD Instance with multiple brands that need to go to different Jira Instances.

查看评论 · 已于 2024年10月17日 发布 · Clint Huffman

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Clint Huffman 进行了评论,

评论Working with articles in the knowledge base

Is there a way to define the threshold in which a support topic is recommended?  We take a large volume of cases every month - for a recommendation to be meaningful, we'd like to be able to set and tune the threshold.  

查看评论 · 已于 2023年11月02日 发布 · Clint Huffman

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Clint Huffman 进行了评论,

社区评论 Feedback - Ticketing system (Support)

This seems to be a no-brainer.  We need to link to another system out of a ticket.  The triple click copy and paste is a unnecessary delay.

 

查看评论 · 已于 2023年8月09日 发布 · Clint Huffman

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社区评论 Feedback - Ticketing system (Support)

I'm also really interested in this - we have a huge group on "non-request workers" that still need visibility - for instance our customer success and professional services organizations.

查看评论 · 已于 2023年8月03日 发布 · Clint Huffman

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社区评论 Feedback - Help Center (Guide)

Any update on this feature request?  Many times customers solve a problem without assistance, and we'd like for them to be able to mark as solved.

查看评论 · 已于 2023年8月02日 发布 · Clint Huffman

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