KOLOGIK

When we close a problem ticket, we use a macro which has a placeholder for the Ticket Subject.  However, since the closing notification is also added to the incidents, the placeholder in the incident tickets is pulling the problem Ticket Subject and not the corresponding incident Ticket Subject.  Is there a way around this when using a macro so that the placeholders trickle down?  Thanks!

Really frustrating this hasn't been updated yet. We have to do some pretty big workarounds (i.e. create multiple organizations because a user has multiple products) to ensure our triggers, automations and ticket flows are accurate. This is a fairly basis feature that has a big impact!