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Jad Azzi's Avatar

Jad Azzi

已加入2023年2月03日

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最后活动2024年2月15日

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的最新活动 Jad Azzi

Jad Azzi 进行了评论，

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@... hello from 2024.
I see your pinned comment mentions post call transcription capabilities, I am not sure if this has been released, because I cannot find any articles related to it. Can you please confirm? Thanks in advance! 

查看评论 · 已于 2024年2月15日 发布 · Jad Azzi

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Jad Azzi 进行了评论，

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Lisa Tam,
I see you mention this has an ETA of H1 2024. Can we expect this for Q1 or rather Q2? 

If you are also looking for BETA testers and/or interviews to gather more use cases and feedback, I would love to help.

查看评论 · 已于 2024年2月14日 发布 · Jad Azzi

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Jad Azzi 创建了一个帖子，

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Zendesk Add-in for Outlook

This app https://www.zendesk.com/marketplace/apps/support/92096/microsoft-outlook/, is very useful for our teams.

However, it might have a slight bug where the app doubles the information on a ticket. Instead of taking the CCs from the email to create the ticket, it takes the info of the sender of the email and puts it both in the Requester Field and the CC field.

Ideally it should read the data from Sender and map it to Requester and CCs and map it to CCs.

已于 2023年9月12日 发布 · Jad Azzi

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