Shravani

Hello,

I'm trying to update Zendesk chat version in my code. When I updated from $zopim to new version, and if I start chat conversation with an agent and refresh the page, the chat window is getting refreshed and asking to fill in all details again and starts a new chat all over again. That issue was not happening with $zopim version.

I noticed that there is a localStorage object called "ZD-store" getting reset for every page refresh, which shouldn't happen once the chat is started I believe (specifically the key in the object named "is_chatting"). I'm guessing that Zendesk API is resetting it for every page refresh. How do I stop that object from resetting?

Can anyone please help me with this issue? Has anyone faced this issue with new version?