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Kristin Lisson

已加入2022年11月10日

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最后活动2022年12月06日

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的最新活动 Kristin Lisson

Kristin Lisson 进行了评论,

评论Single sign-on

Does the SSO process invoke when a user attempts to sign in (e.g., clicks "Sign in"), or does it invoke upon any visit to one of your pages (e.g., https://yoursubdomain.zendesk.com)?

The documentation says, "Once you enable SSO, sign-in requests are routed to a sign-in page external to Zendesk Support." I assume the request here means that the user clicks "Sign In."

However, the documentation also says, "1. An unauthenticated user navigates to your Zendesk Support URL. Example: https://yoursubdomain.zendesk.com/. The Zendesk SSO mechanism recognizes that SSO is enabled and that the user is not authenticated."

I just wanted to make sure that articles can still be publicly accessible (no sign in required) if we enable enterprise SSO (JWT). Thanks!

查看评论 · 已于 2022年12月06日 编辑 · Kristin Lisson

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Kristin Lisson 进行了评论,

社区评论 Discussion - Tips and best practices from the community

I've added all of the code and (including the script.js). I see the panels in my article preview, but nothing will expand. There are no errors in my console. Any troubleshooting tips I can try?

查看评论 · 已于 2022年11月10日 发布 · Kristin Lisson

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