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Juan Manuel Giannini
已加入2023年9月29日
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最后活动2024年7月02日
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的最新活动 Juan Manuel Giannini
Juan Manuel Giannini 进行了评论,
Hi there! I have the Guide Help Center deactivated at the moment. How do I make the files in the Media Library available to end users? I mean, I'm trying to use it as a repository, to use the source image address elsewhere. I can't get the URL to be available for everyone. Do you know how to do it? Thanks!
查看评论 · 已于 2024年7月02日 发布 · Juan Manuel Giannini
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Juan Manuel Giannini 进行了评论,
Hi there! Does anyone know what Meta requirements are for submiting templates with images/videos/documents? I've been submitting them, but couldn't get them to be approved so far. I have used repositories both from Zendesk Media Library and from outside sources. I've ran out of ideas… Any advices? Could anyone succed while adding this kind of headers to your templates? Thanks!
查看评论 · 已于 2024年7月02日 发布 · Juan Manuel Giannini
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Juan Manuel Giannini 进行了评论,
Hi Noly! Thank you. Could you elaborate? I think we have Sunco integrated, but I'm not sure. And what would leverage Sunco Api mean? Thanks!
查看评论 · 已于 2023年10月23日 发布 · Juan Manuel Giannini
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Juan Manuel Giannini 进行了评论,
Hi. I'm interested in knowing how to make this work on messaging channels:
I'm trying to update a ticket with a public commentary with this:
{
"ticket": {
"comment": {
"body": "Oi, tudo bem?\nSou do time de Atendimento de Contestações da Kovi e estamos aqui para dar seguimento referente à sua dúvida de contestação em andamento conosco.\nPodemos prosseguir por aqui?",
"public": true
}
}
}
It's working if i send it by e-mail channel, but it didn't work with Messaging channel. How can i update a message's ticket with a public commentary?
I'm experiencing the same issue.
查看评论 · 已于 2023年10月18日 发布 · Juan Manuel Giannini
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Juan Manuel Giannini 创建了一个帖子,
While submitting a side conversation, one should be able to modify the Requester of that Child ticket from the beggining. You could just add that field in the workflow, and it would be really handy for many agents across multiple companies. Just add another box (field). It could say "from", or just "Requester". Thanks!
已于 2023年10月09日 发布 · Juan Manuel Giannini
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Juan Manuel Giannini 创建了一个帖子,
It would be great if you could make the channel of response for messaging tickets, something customizable. As you can see here, in a conversation via whatsapp, I have the option to send an Email. I don't want that there. It would be awesome if you could add something so we can enable or disable that. Thanks!
已于 2023年10月05日 发布 · Juan Manuel Giannini
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Juan Manuel Giannini 进行了评论,
Hi there! Is there a way to autopopulate the ticket forms of the Child Ticket? I mean, getting the same forms from the parent ticket, to the child one? Thanks!
查看评论 · 已于 2023年10月03日 发布 · Juan Manuel Giannini
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Juan Manuel Giannini 进行了评论,
Hay forma de que el Ticket Hijo herede el Requester del Ticket Madre?
查看评论 · 已于 2023年9月29日 发布 · Juan Manuel Giannini
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Juan Manuel Giannini 进行了评论,
Se puede automatizar, o generar un disparador para cambiar el solicitante?
查看评论 · 已于 2023年9月29日 发布 · Juan Manuel Giannini
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