Edward Teach

Hey Richard J - Thanks for the save! We're u able to make it work for users using SSO (e.g. Google)?

Hello Katerina Papaefthymiou ,  you will have to create a custom report and dashboard in Explore to see the comments and votes.

Hello Tasneem Kurtu and @Ivan - I didn't have spare time the past few months. I will update you guys here as soon as I figure it out for signed-in users.

Hey Ivan I know using the endpoint https://{subdomain}.zendesk.com/api/v2/users/me.json can get you around the signed-in user error. I'll update you later this week once I figure out a solution.

usual error for signed-in user:

API response:

Hello Harper Dane

1. In order for your feedback to recorded the required field(s) must have a value in the payload. You don't have to add it in the html but instead in the script part. Just add the field ID and use a default value(string or tag). I presume since you're only using a single form, you'll just hide these new fields for feedback collection from your end users.

2. The script only allows anonymous requester (not signed-in). That's why you get the error below when sending the payload in Sandbox. So, publish first the changes and test it on your public sandbox help center without signing-in.

P.S. And ohh, make sure you add in your document_head.hbs to prevent search engines in crawling your public help portal (in this case your sandbox).

If your customer based are mostly signed-in, (i'm still developing a solution to this...). 

Console Error Message: POST https://OUR_SUBDOMAIN.zendesk.com/api/v2/requests 403 (Forbidden)
submitRequest @ 20381657578779--SANDBOX-Contact-Us:456
await in submitRequest (async)
(anonymous) @ 20381657578779--SANDBOX-Contact-Us:472

code reference for topic 1

let body = {
        request: {
          subject: form.subject,
          comment: { body: form.description },
          custom_fields: [
            { id: 12386706806425, value: form.url },
            { id: 900005760523, value: reason },
            { id: 22166324567833, value: 'selection_-_go_to_agent' }, // this is a required field
          ],
          ticket_form_id: 900000044103,
        },
      };

You can let me know if you run into issues, happy to help!

Let me know if you run into issues, Jan. I will be online in the next 3 hours, or just leave me a message here if you need any help.

Hello Alexander Hughes

I just posted a new way to do this; you can check it out: https://support.zendesk.com/hc/en-us/community/posts/6485027590426-Guide-Tip-New-way-to-request-feedback-for-article-downvotes

Hey Harper Dane

I just posted a new way to do this; you can check it out: https://support.zendesk.com/hc/en-us/community/posts/6485027590426-Guide-Tip-New-way-to-request-feedback-for-article-downvotes

I just posted a new way to do this; you can check it out: https://support.zendesk.com/hc/en-us/community/posts/6485027590426-Guide-Tip-New-way-to-request-feedback-for-article-downvotes