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Glenn Comiskey

已加入2022年11月22日

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最后活动2022年11月22日

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的最新活动 Glenn Comiskey

Glenn Comiskey 进行了评论,

评论Managing your email

Hi,

OOI, when using an external email address, i.e. help@mdomain.com, does Zendesk recommend the use of an actual mailbox before redirecting to Zendesk, i.e. a mailbox that will store a copy of the incoming email, or does it recommend the use of a simple distribution list that will simply forward the email on to Zendesk?

In other words, does Zendesk reliably receive emails and hold on to them if there is an issue immediately raising a Zendesk ticket; and will subsequently raise a ticket when Zendesk comes online?

TIA,

Glenn

查看评论 · 已于 2022年11月22日 发布 · Glenn Comiskey

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