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Jake Mahon

已加入2023年4月07日

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最后活动2023年4月25日

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的最新活动 Jake Mahon

Jake Mahon 进行了评论,

评论Business rules

Hi - great article. We have triggers set up to set schedules for certain brands. However, we're having trouble testing because we can't see a way to determine what schedule a particular ticket has. How can you tell what schedule is applied to a ticket? 

查看评论 · 已于 2023年4月25日 发布 · Jake Mahon

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Jake Mahon 进行了评论,

社区评论 Feedback - Help Center (Guide)

Hi Pulkit Pandey

I pasted that code below the other code you've offered us at the bottom of requests_page.hbs, but I still see "Organization requests" in our help center. Any idea what I'm doing wrong?

By the way, we've changed "cases" to "tickets".

查看评论 · 已于 2023年4月24日 编辑 · Jake Mahon

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Jake Mahon 进行了评论,

社区评论 Feedback - Help Center (Guide)

Hi Pulkit Pandey we actually have one more issue 😅

How can we change "Organization requests" to "Organization cases"?

Thanks in advance for any help you can offer 😃

查看评论 · 已于 2023年4月20日 发布 · Jake Mahon

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Jake Mahon 进行了评论,

社区评论 Q&A - Objects, workspaces, and rules

Hi! I know this is an old thread, but we also have this use case. We really need a button in the Help Center that allows customers to escalate their tickets. Can this be done?

查看评论 · 已于 2023年4月19日 发布 · Jake Mahon

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Jake Mahon 创建了一个帖子,

帖子 Feedback - Help Center (Guide)

Hi there,

We are about to release our Zendesk help center, but we need to change the word "request" to "case" everywhere. How can we do this?

I tried all the scripts provided in https://support.zendesk.com/hc/en-us/community/posts/4409507233562-Customizing-My-Activities, but none of them worked. I notice the post is five years old, so perhaps that is why. 

Any help is appreciated. Thank you.

已于 2023年4月07日 发布 · Jake Mahon

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Jake Mahon 进行了评论,

社区评论 Feedback - Help Center (Guide)

Hi - I have a question about this sentence in the official comment:

In Content Blocks, we are planning to add visibility permissions to the blocks so that you'll be able to place them in the articles and decide which of the readers can see them when they open an article.

Is this feature still on the roadmap? If so, when is it planned for release?

查看评论 · 已于 2023年4月07日 发布 · Jake Mahon

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