最近搜索
没有最近搜索

Vishaal
已加入2022年12月16日
·
最后活动2023年2月09日
关注
0
关注者
0
活动总数
17
投票
2
订阅
5
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 Vishaal
Vishaal 进行了评论,
Our issue is that when we receive an email response and you open the ticket it goes to that email response.
However, the most up to date response is in the middle of the thread of the ticket so if you scroll up or down you lose the most up to date response and I fully agree this isn't the best user experience.
查看评论 · 已于 2023年2月09日 发布 · Vishaal
0
关注者
0
投票
0
评论
Vishaal 进行了评论,
Hi! I had a couple questions about Answer Bot.
- How do I set up my SLA for tickets forwarded from Answer Bot? I've added this to my SLA but the tickets coming in don't have the answer bot attached.
- Do we have the ability to change the subject line for tickets that are sent from AnswerBot?
- Is it possible to remove the "We're offline." message from AnswerBot?
查看评论 · 已于 2023年2月03日 发布 · Vishaal
0
关注者
1
投票
0
评论
Vishaal 进行了评论,
Dwight Bussman Apologies, and completely understood. Will do that moving forward
查看评论 · 已于 2023年1月26日 发布 · Vishaal
0
关注者
0
投票
0
评论
Vishaal 进行了评论,
Dwight Bussman I agree that part is definitely still odd.
To confirm, I don't have to do this "Repeat this step for the Contact, Lead and Opportunity pages." right? I now see Zendesk in all our Salesforce accounts.
I truly appreciate your help btw!
查看评论 · 已于 2023年1月26日 发布 · Vishaal
0
关注者
0
投票
0
评论
Vishaal 进行了评论,
Dwight Bussman I was able to add the Zendesk Ticket View through the edit page there, thank you!!
Do I need to add visualforce as well or is that a separate application? I'm looking at step 5,6,7
查看评论 · 已于 2023年1月26日 发布 · Vishaal
0
关注者
0
投票
0
评论
Vishaal 进行了评论,
Dwight Bussman I asked my colleague who is also an admin and they too don't have what is listed in the screenshot. It's odd definitely.
I'm able to get there via Object Manager, but there is no option to edit pages there. I'm not seeing the Zendesk for Salesforce like in the screenshots though
查看评论 · 已于 2023年1月26日 发布 · Vishaal
0
关注者
0
投票
0
评论
Vishaal 进行了评论,
I was recenly made a SF Admin on our side. My account is listed as a System Admin
查看评论 · 已于 2023年1月26日 编辑 · Vishaal
0
关注者
0
投票
0
评论
Vishaal 进行了评论,
I'm not seeing the "edit page" view on my Salesforce for the adding lightning component
查看评论 · 已于 2023年1月26日 发布 · Vishaal
0
关注者
0
投票
0
评论
Vishaal 进行了评论,
How do my chats from knowledge base get created as tickets?
查看评论 · 已于 2023年1月23日 发布 · Vishaal
0
关注者
0
投票
0
评论