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Jacob Punz
已加入2024年7月11日
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最后活动2024年7月11日
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的最新活动 Jacob Punz
Jacob Punz 进行了评论,
Hi Zendesk team!
We have a set of agents whose ticket permissions are set so that they can only view tickets within their groups (‘Ticket’s they can access' is ‘Within their groups’). Is there a way these agents can view the tickets they have submitted to other groups (tickets they are the Requester on) or are CC'd on from within Zendesk, without them having access to other tickets in other groups which they aren't involved on? E.g. If a team member from our data team submits a ticket to HR is there a way for them to view this ticket in Zendesk without having access to the other tickets in the HR queue? Right now this set of agents can still interact with tickets via email but have requested a way to interact with them from within Zendesk.
Cheers,
Jacob
查看评论 · 已于 2024年7月11日 发布 · Jacob Punz
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