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Katerina Frid
已加入2022年12月07日
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最后活动2023年3月02日
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的最新活动 Katerina Frid
Katerina Frid 进行了评论，
Hello! Is it possible to search only though the initial messages in all tickets?
查看评论 · 已于 2023年3月02日 发布 · Katerina Frid
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Katerina Frid 创建了一个帖子，
Hello! I'm trying to use Zendesk API to process the comments of agents and I have a couple of questions.
1) Is there a way to find out if a comment is a macro or not?
2) After choosing a macro as a template for a comment and applying changes (filling in placeholders, putting an additional text to the end) is it still considered as an 'AgentMacroReference' type event or it becomes a plane 'Comment' type event?
已于 2022年12月07日 发布 · Katerina Frid
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Katerina Frid 进行了评论，
Hello! I'm trying to use Zendesk API to process the comments of agents and I have a couple of questions.
1) Is there a way to find out if a comment is a macro or not?
2) After choosing a macro as a template for a comment and applying changes (filling in placeholders, putting an additional text to the end) is it still considered as an 'AgentMacroReference' type event or it becomes a plane 'Comment' type event?
查看评论 · 已于 2022年12月07日 编辑 · Katerina Frid
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