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Brooke B.

已加入2023年1月12日

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最后活动2024年11月05日

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的最新活动 Brooke B.

Brooke B. 进行了评论,

社区评论 Feedback - Reporting and analytics (Explore)

I want to chime in to say +1 to this request! We are experiencing the same difficulties for my team as well and this reporting would be a huge help!

查看评论 · 已于 2024年11月05日 发布 · Brooke B.

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Brooke B. 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

One of our agents has identified that ticket indexing fields that are set up as numeric values will automatically change when scrolling up or down with their mouse/trackpad when accessing Zendesk Support via Safari on her Mac. I attempted to recreate the issue on my own computer and found that the same thing happened to me while accessing Zendesk via Safari (I do not have this issue when using Chrome). I've not found any system settings that can be disabled to avoid this, but I could be missing something.

 

I don't know how long or how often this has been happening, but it is very easy to miss when this happens and could cause reporting to be inaccurate and wanted to reach out to put this on your radar in case there may be a fix available.

已于 2024年4月24日 发布 · Brooke B.

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