Luis Pozo

UPDATE - Created a dummy account as an end-user.. In the Help Center when I make a query i get the same issue as my personal account. Hopefully that gives you more context in what i should do next..? 

Is it possible for you to write a step by step guide to check every checkbox? I have tried everything and can’t seem to figure this out. How would I sign in as an end user? Thank you ahead of time Christine :)

The chatbot does not return a response to the query in local env. It works fine in the Help Center. I don't understand why it doesn't work.. If anyone has experience this before please point me to the right direction.

I enabled the Article Recommendations and the chat bot returns

' I couldn't find any relevant articles. You can ask another question.'

It does not matter what I search for it does not work. The web widget is in a local env but If I go to the Help Center it work just fine? Could it be a setting that's off? Authentication issue?