Admin Zendesk

Also for me, we receive a lot of images that need to be rotate, so the operator have to download it and rotate on pc and loose a lot of time

Hi Vincent van Elsas, have you found a trick to solve that problem?

I have the same problem, but seems that Zendesk don't want to solve that bug.

Thanks
Alessandro  

Greg Katechis i don't know which log have you seen, but the field is not empty when the webhook was updating

I've hide some personal information, but i can assure that the tag is not added...

Hi, i've the same problem.
I've my Webhook: PUT https://domain.zendesk.com/api/v2/tickets/{{ticket.id}} with that call

{
    "ticket": {
        "id": {{ticket.id}},
        "requester":{"email":"{{ticket.ticket_field_option_title_14712831286045}}"},
        "priority": "normal",
        "additional_tags": "{{ticket.ticket_field_option_title_14712831286045}}"
    }
}

And doesen't work.
I've tried also with "additional_tags": "test" and nothing

Thanks

Hi Gabriel Manlapig, i reopen that thread cause i want to use that string to pilot a email to a ticket.

I explaind better:
I have a kind of tiket where the users should answer with standard messages like, for example,  "Continue", "Stop" and "Need to check".

For this kind of ticket, i've added 3 links "mailto" in the body of the answer , but the answer create a new ticket and is not concatenate to the original ticket.
If i could use that "String" it should concatenate the original ticket, right?

Thanks

It's incredible that is not possible to print side conversation from a software like Zendesk that cost so much.

I think that this feature can balance our company idea to remain in zendesk or leave that.