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Bradley Lowes

已加入2023年2月16日

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最后活动2023年7月27日

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的最新活动 Bradley Lowes

Bradley Lowes 进行了评论,

评论How to customize the theme of the help center

Hi, 

I am wondering if this is a simple copy and paste job to make customers open the link on a separate tab? Tipene Hughes

https://support.zendesk.com/hc/en-us/articles/4408881724314/comments/4649148399770 

I don't have the coding or technical knowledge, although my team leader would prefer this functionality. please can you advise. 

Many Thanks, 

Brad

查看评论 · 已于 2023年7月27日 发布 · Bradley Lowes

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Bradley Lowes 进行了评论,

社区评论 Q&A - Help center and community

Hi Tipene, 

Thanks for the update and guidance. However, I have tried to experiment with getting this set up and have had no luck. 

I would greatly appreciate further assistance on how to set this up. 

Thanks, 

Brad

查看评论 · 已于 2023年5月09日 发布 · Bradley Lowes

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Bradley Lowes 创建了一个帖子,

帖子 Q&A - Help center and community

Does anyone know how I can set up an email notification for when an article is down voted from our Guide help center? Not sure if this would be in the form of a trigger or automation? I have tried to play around with both settings and can not find anything.

已于 2023年4月26日 发布 · Bradley Lowes

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Bradley Lowes 进行了评论,

社区评论 Discussion - Tips and best practices from the community

Hi everyone

Does anyone know how I can create a trigger to email notify me when an article is down voted and when an article suggested by Answer Bot is marked not helpful? 

Thank You 

查看评论 · 已于 2023年4月20日 发布 · Bradley Lowes

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Bradley Lowes 进行了评论,

评论Using AI agents for email and web form

Hi all, 

I am looking to diagnose at what point does the answer bot transfer to an agent when an article is suggested? 

查看评论 · 已于 2023年4月19日 发布 · Bradley Lowes

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Bradley Lowes 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Mary O'Neill Thank you for the update

查看评论 · 已于 2023年3月31日 发布 · Bradley Lowes

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Bradley Lowes 进行了评论,

社区评论 Feedback - Ticketing system (Support)

5 Years since this post was created and we still do not have this functionality native to Zendesk. This lack of attention to something as important as GDPR is incredibly disappointing. Please provide us all with a roadmap. These features are considerably more important than what I currently see on the roadmap. 

查看评论 · 已于 2023年3月29日 发布 · Bradley Lowes

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Bradley Lowes 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Any Updates on Zendesk creating native apps to cleanse users and organizations? The manual import and export of the data is incredibly tedious and time consuming. I realize there are third party solutions, however, our business does not have the budget and are conscious of system security...

查看评论 · 已于 2023年3月29日 发布 · Bradley Lowes

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Bradley Lowes 创建了一个帖子,

帖子 Feedback - Voice (Talk)

Our team has limited availability over lunch time hours so we would like to enable the callback function based on our lunch period to negate missed and abandoned calls. 

Please advise the best approach

Many Thanks 

Brad Lowes

已于 2023年3月29日 发布 · Bradley Lowes

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Bradley Lowes 进行了评论,

评论Managing Talk

Hi all, 

Is there a way to bypass IVR for certain numbers? Some customers call our reception instead of our product support team and when they are transferred they have to be qualified once again. Please can someone advise? 

Thanks

查看评论 · 已于 2023年3月22日 发布 · Bradley Lowes

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