Jans

Is there a way to disable tags for certain multi-select fields? We like using automatic ticket tagging for the majority of our fields, but for others fields the tagging can be redundant and can add a lot of noise to the tags field. 

Hi folks, 

Thanks for this info! Question for you - I'm using this to set the subject of our tickets upon creation with the data from a specific field. The trigger seems to successfully update the ticket subject on the agent side, but when I look in the help center, and the email notifications, I still see the old subject. Do you know how I can get the subject to change in the help center and email notifications?