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Vaibhav Shetty

已加入2023年4月27日

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最后活动2024年5月28日

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的最新活动 Vaibhav Shetty

Vaibhav Shetty 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Hi is there any way we can block the ticket creation in Zendesk using Keywords can you please add this functionality 

查看评论 · 已于 2024年5月28日 编辑 · Vaibhav Shetty

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评论Performing calculations

Hi Tony thank you for the reply can you please help us creating a formula for calculating how many business days it took to solve the ticket after it got created 

 we are new to creating custom attributes and metrics because of that we are stuck in this case can you please help us

查看评论 · 已于 2024年5月24日 发布 · Vaibhav Shetty

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Vaibhav Shetty 进行了评论,

评论Performing calculations

is there a way to calculate how long it took to solve the ticket after it got created, we have created a custom attribute to calculate the days, but we want to exclude the Saturday and Sunday from the calculated days can someone help me on the below formula

DATE_DIFF([Ticket solved - Date],[Ticket created - Date],"nb_of_days"). please anyone help me on this 

查看评论 · 已于 2024年5月22日 发布 · Vaibhav Shetty

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Vaibhav Shetty 进行了评论,

评论Explore recipes

is there a way to calculate how long it took to solve the ticket after it got created, we have created a custom attribute to calculate the days, but we want to exclude the Saturday and Sunday from the calculated days can someone help me on the below formula

DATE_DIFF([Ticket solved - Date],[Ticket created - Date],"nb_of_days"). please anyone help me on this 

 

查看评论 · 已于 2024年5月22日 编辑 · Vaibhav Shetty

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