Alexis Davidson

I'm trying to submit an App that is using the openai api.

It got rejected due to my inability to safely store the openai api key, or use Oauth in some way.

Has anyone an idea how I can achieve this?

This is where the api key gets used:

    const configuration = new Configuration({ apiKey: this._settings.OpenAiApiKey });
    const openai = new OpenAIApi(configuration);

I'm working with exported ticket conversations as .JSON

In the provided conversation history, this is a correct format of a message:
"author_id": 372213870758,
"body": "Hello, I want to check if i need an item from IKEA Abu Dhabi the item cost is AED 145 you will be able to get it and what will be your charges. Thank you.",

Now I see multiple instances where the format is not right, like in the following:
"author_id": -1,
"body": "(12:50:51 PM) Elena: Hello, I am sorry I didn\u2019t reply yesterday
(12:51:10 PM) Elena: I have a problem with my fridge. The door doesn\u2019t close properly, I think the problem is the seal. But maybe something else.
I need someone who will fix the door for me
(12:51:34 PM) Elena: If you have time tomorrow to send a technician that would be lovely
(12:51:39 PM) Elena: Any time today is fine
(12:51:39 PM) Fatma Mohamed: Where you located please and when do you need the service?",

As you can see, there are many messages saved in a single instance. There should be just one. Also, there are timestamps and usernames written inside the message.
Finally, the author_id is set to -1 which makes it impossible for me to identifty who sent what

The fact that we have different structures make it very difficult to parse.

Why is it like this and how could this be solved?

Hi there,

Is it possible to have a callback in my app that listens to when the end user has sent a new message? I would like my app to update automatically as soon as the end user sends a message.

Thanks

Thank you Christopher Stock that's what I needed! I'm sorry I'm having a difficult time finding the what I need in the docs even after researching online as well.

Apparently when testing locally, I can set these parameters when I launch the dist server. Where would an admin set these settings on the real online environment?

Hi,

is it possible to have the admin save a parameter in our custom app?
In my use case, I make calls to external APIs and I would like the user of my app to enter their own API keys that is to be used in my app.

Thanks!

Yes Greg that was it. Thank you so much for the great support

Hi, I'm using https://github.com/zendesk/app_scaffolds/tree/master/packages/react

And everything was working fine until today. I actually didn't change the code of my app but now I cannot see it on my Dashboard, even with ?zcli_apps=true in the end.

I dont get it because the App was showing fine before and I didnt change my code.

Any idea? Thanks

Thank you for your reply. My goal is to fill the Box as shown in the attached image. I'm having difficulties to find the right object in the docs for this.
Thanks

Hi, I would like my custom App to enter some text in the Agent's textbox. How can I achieve that? My app is a ticket sider bar app. Thanks!

That worked, thanks