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Justin Carpenter

已加入2023年5月24日

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最后活动2023年5月30日

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评论Measuring success

Arianne Batiles Thanks for the confirmation.  Is there anything that allows us to apply standard SLAs to a ticket that an agent submits then? 

查看评论 · 已于 2023年5月30日 发布 · Justin Carpenter

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Justin Carpenter 进行了评论,

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So, it appears that this still does not solve setting traditional SLAs (First response, second response, etc) for agents that submit their own tickets, correct?  We use Zendesk for Customer Support (external) and IT Helpdesk (Internal).  Currently, there is no way to apply our standard SLAs to users that submit IT helpdesk tickets is they are an agent in the same instance.

These group SLAs do not solve for that, correct?

查看评论 · 已于 2023年5月24日 发布 · Justin Carpenter

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