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Jason Thees
已加入2023年5月30日
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最后活动2024年11月08日
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Jason Thees 进行了评论,
Anyone find an actual solution for this? We're experiencing something similar now. Support is looking into it, but if there's a fix I can do, I'd love to resolve this.
查看评论 · 已于 2024年11月08日 发布 · Jason Thees
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Yes, please. Give us something to look at before we make changes, to get a feel for this.
查看评论 · 已于 2024年1月09日 发布 · Jason Thees
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Jason Thees 创建了一个帖子,
Character Counter option
Feature Request Summary:
It would be helpful to have a character counter display near the chat box. Perhaps something like:
Description/Use Cases:
Our use case is to provide legal information to folks who may not have the resources to find them. One of our methods is via SMS/MMS, and Twillo has a hard cap of 1600 characters. (https://www.twilio.com/docs/api/errors/21617) Since we provide legal info, I'm sure you can imagine how that can get lengthy. Ideally, there would also be a mechanism associated with this that would parse out replies into 1600 characters or smaller messages that could be sent in succession.
Business impact of limitation or missing feature:
This is critical for our foundation. As we ramp up the Helpdesk, we're going to see more and more texts come in, and it's going to be cumbersome for our Agents to have to use a third party tool to parse their answers down to bitesize blocks.
Other necessary information or resources:
https://kiosk.indianalegalhelpdesk.org
已于 2023年5月30日 发布 · Jason Thees
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