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Zachary Drake

已加入2023年2月02日

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最后活动2024年3月20日

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的最新活动 Zachary Drake

Zachary Drake 进行了评论,

评论Developer updates

I just got an email notification that our Zendesk is using the offset-based pagination and might be affected. Is there some way I can get more information about where we might be using this? Much of our Zendesk implementation was done before I started working for my current employer, so I don't know off the top of my head where we might be using this. Is there a way to learn which API or component we are using triggered this email warning? 

查看评论 · 已于 2024年3月18日 发布 · Zachary Drake

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Zachary Drake 进行了评论,

社区评论 Feedback - Help Center (Guide)

We're having the same issue:

I'll file a ticket. 

查看评论 · 已于 2024年3月06日 发布 · Zachary Drake

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Zachary Drake 进行了评论,

评论Ticket automation and collaboration

I'd like to make a macro that adds both a private comment for internal use, and a public comment that is sent to the requester. For example, I'd like one Macro "XYZ issue" to add the following comments to the ticket:

Public:
"We are sorry you are having trouble with XYZ. We are working on fixing it for you."

Private:

"To fix the customer problem with  XYZ, go to our internal documentation and follow the XYZ debugging procedure. Make sure not to expose sensitive issue ABC to the customer."

Is this possible? 

查看评论 · 已于 2023年2月02日 发布 · Zachary Drake

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