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Lizabeth Felice
已加入2023年2月08日
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最后活动2024年9月09日
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的最新活动 Lizabeth Felice
Lizabeth Felice 进行了评论，
When bulk updating tickets to add an internal note, make sure you have a macro specifically set for internal notes. After selecting the tickets you want to update, choose the macro that contains the internal note to apply it to all selected tickets.
查看评论 · 已于 2024年7月22日 发布 · Lizabeth Felice
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Lizabeth Felice 进行了评论，
Hi Sam!
When you create the field, ensure you added a tag to the field. If not you can go back and add a tag that you will use in the following steps.
In order to view this within Zendesk, you need to create a view as follows:
Conditions
Tickets must meet all of these conditions to appear in the view
Type > is not > Task
Tags > Contains at least one of the following > (tag you created in checkbox field)
(Select name of new Checkbox) > is > Checked
Then you should test a ticket by checking off your Checkbox and submitting the ticket as Solved to ensure it ends up in that view.
Hope this helps!
查看评论 · 已于 2023年2月24日 编辑 · Lizabeth Felice
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