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エクレクト生藤
已加入2023年10月12日
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最后活动2024年12月20日
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的最新活动 エクレクト生藤
エクレクト生藤 创建了一个帖子，
帖子Zendesk EAP - Tracking agent time spent outside of Zendesk
Today, three of our agents encountered the following error message when attempting to launch the Extension Tracking app, which prevented them from starting tracking:
"This calls for some extra help. Time tracking isn’t turned on for your account. An admin can turn it on for you."
Until yesterday, the tracking feature was functioning without any issues.
For two of the agents, the problem was resolved by restarting the PC and clearing the cache. However, the issue persists for one agent.
Could you please advise if there are any other actions we should take or anything else we should check to resolve the error?
已于 2024年9月20日 发布 · エクレクト生藤
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