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Sarah Lehmann's Avatar

Sarah Lehmann

已加入2023年7月26日

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最后活动2025年2月26日

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的最新活动 Sarah Lehmann

Sarah Lehmann 进行了评论,

社区评论 Feedback - Help Center (Guide)

Hello,

 

this function would also be very important for us so that we can organise the fields in the form clearly and do not have to switch to checkboxes.


Is there any information on this now, as the request was already made last year in May?

查看评论 · 已于 2025年2月26日 发布 · Sarah Lehmann

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Sarah Lehmann 进行了评论,

社区评论 Feedback - Ticketing system (Support)

We currently have the same problem.
Our example:

There are 4 different stores that are all connected with their own email address in Zendesk.

A colleague from another department (which does not work in and with Zendesk) has sent an info mail to all 4 stores - only one store has received this info mail.

So it would have been good if there had been 4 different tickets so that each store received the information. In our case, the other three stores did not receive the important information.

查看评论 · 已于 2024年1月10日 发布 · Sarah Lehmann

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Sarah Lehmann 进行了评论,

评论How to solve issues with the email channel

Hello,

has there been an update in the meantime?

The topic has existed since the beginning of 2022 and now two years later there is still no news, although the team wanted to work on it?

查看评论 · 已于 2024年1月04日 发布 · Sarah Lehmann

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