Sierra Collins

We lost the ability to export a report from a dashboard - in the new migrated dashboard. The export option is not showing on the widgets. Will this be updated before all migrated dashboards have to be migrated over? 

My team's use case - we have prebuilt macros with templates in the comments. The feedback is they have to stretch to fit to the Side conversation comment box every time now, whereas before this was not an issue. 

My team has provided the same feedback. Following for any updates.

Hello, was the update to the Side Conversation context panel rolled out? My team and I are just seeing this update after refreshing Zendesk and didn't know it was coming.  The feedback I've received is when applying a macro template to the side coversation, they now have to expand the comment box. Before it showed in the middle of the ticket and they did not have to expand it. 

When trying to add a viewer restriction by Ticket Group. I'm only able to add up to 16 groups in the restriction. However, we have more than 16 support groups. 

Hello, I learned that Chrome released an update on 7/23/24, where mutation event 'DomNodeInserted'  is no longer supported by Chrome. This has caused an issue with this set up in our instance and now a client can see a form that was originally hidden from them. 

Is there an updated script we should use in this case? 

Reference Link:  https://developer.chrome.com/blog/mutation-events-deprecation

Here is the current script we have and was working originally:

Feedback - The new agent home experience is really really great! I just have 2 comments: 

1. If the Requested Tickets can be added to this view, that will be great - showing the requested tickets of the person signed in.  I know this is in the Requested View, but it would be nice to have it all in one place in the agent home. 

2. Open Tickets - This seems to only be showing the count of tickets in the Open status, specifically.  However, for those that use custom statuses we have several “Unsolved” Statuses.  Perhaps this could be Unsolved tickets (Open, Pending,New,Hold) - instead of just Open status. 

Thank you! 

Hello Zendesk, Is there any update on when this will be available in Explore? I too have the need to get the difference between 2 custom attributes. 

I agree with this request. Also can we have the ability to replicate Explore dashboards or in the sandbox for tickets that are moved over from production?

Is there a way to calulate how long it took to escalate a ticket to another team, but only count the hours within business hours? I have a formula to calcluate the timestamp the ticket was escalated from the ticket assignement. 

DATE_DIFF([Configuration Triage Timestamp],[Ticket first assigned - Timestamp], "nb_of_hours")

The issue doesnt exlude weekend or any time after business hours.