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Stephen Whyte

已加入2023年3月20日

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最后活动2024年10月15日

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Stephen Whyte 进行了评论,

评论Extending Zendesk

Beatrice Bettini I'm struggling with the same issue. We recently migrated from Google Workspace to O365 and all of our documents have been converted and saved to Sharepoint. Now I'm trying to figure out how to integrate them into Zendesk.

 

If you've figured out a workaround I would very much appreciate some pointers.

查看评论 · 已于 2024年9月03日 发布 · Stephen Whyte

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评论Workflow best practices and recipes

I get a queue couldn't be saved error when creating the primary queue. Is there something I need to change in my OCR configuration? 

查看评论 · 已于 2024年8月19日 发布 · Stephen Whyte

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社区评论 Feedback - Voice (Talk)

The request has been submitted via the product feedback template. Please go ahead and close this ticket.

查看评论 · 已于 2024年7月16日 发布 · Stephen Whyte

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评论Service Level Agreements (SLA), macros, and CSAT

Thanks Francis, I forgot I already created a ticket for this issue earlier.

查看评论 · 已于 2024年7月10日 发布 · Stephen Whyte

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Stephen Whyte 进行了评论,

评论Service Level Agreements (SLA), macros, and CSAT

Does a trigger have to be created to send a CSAT survey or can we just use automations?

查看评论 · 已于 2024年7月10日 发布 · Stephen Whyte

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评论How to get help with phone call problems in Talk

We have checked all network settings on our end and have found no issues. There seems to be a timeout that happens during calls resulting in loss of connection with callers, specifically our agents cannot hear the clients. How can we get this request escalated to help identify the issue?

查看评论 · 已于 2024年7月02日 发布 · Stephen Whyte

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社区评论 Feedback - Voice (Talk)

Understanding missed and declined calls is crucial for inbound contact centers. Having this information readily available on the dashboard is extremely beneficial for immediate coaching and technical issue analysis.

查看评论 · 已于 2024年6月13日 发布 · Stephen Whyte

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评论Workflow best practices and recipes

Thanks Paolo , have a few tickets that are approaching first bump status. I'll keep an eye on those to see if the automation fires.

查看评论 · 已于 2024年4月24日 发布 · Stephen Whyte

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评论Workflow best practices and recipes

Not sure if anyone is watching this thread, but I could use some assistance with this process. The initial setup was successful, but since then I haven't seen any updates to pending tickets via this automation.

 

No changes have been made, so I'm confused as to why I never see any matching tickets.

 

查看评论 · 已于 2024年4月23日 发布 · Stephen Whyte

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评论Setting up workforce management (WFM add-on)

We are experiencing issues with the extension. Just recently, as of Friday 4/12, agents are either unable to login, th extension repeatedly ends their login session or in my case, I appear to be logged in  but there is no tracking activity being captured. Please see screenshots. Has there been an update or settings change I'm not aware of? Please respond as soon as possible. Tracking agent time outside of Zendesk is key to the use of the Tymeshift application.

 

查看评论 · 已于 2024年4月16日 发布 · Stephen Whyte

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