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Zaryab Khan

已加入2023年3月03日

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最后活动2023年3月20日

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社区评论 Feedback - Reporting and analytics (Explore)

This needs a response from Zendesk! 

查看评论 · 已于 2023年3月20日 发布 · Zaryab Khan

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评论Explore recipes

I have been trying to compute Business hours a ticket spends in different/particular ticket group.

I have tried this formula but with very marginal success (Computed only 3 tickets with non zero value and 6 tickets with an incorrect value of 0) the hours were computed in calendar hours which is not fit for reporting (have yet to come across a solution for Business hours) 

IF ([Changes - Field name]="group_id") AND ([Changes - Previous value]="44xx704xxxxx")

THEN VALUE(Field changes time (min))/60

ENDIF

查看评论 · 已于 2023年3月10日 发布 · Zaryab Khan

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