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Jay
已加入2024年3月05日
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最后活动2024年3月05日
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评论Ticket automation and collaboration
Hi,
Regarding Side conversations via email,
If you manually enter an email address into the To field, the email addresses you enter will become the recipients of a side conversation.
In the event that an external email is added to the CC field, is there any chance that the recipient won't be able to receive it? Should the external email always be on the To field?
We had this instance when an external email was added to the CC field and the recipient claims that they didn't receive it.
查看评论 · 已于 2024年3月05日 发布 · Jay
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