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Cristina Mercado

已加入2024年5月06日

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最后活动2025年1月08日

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的最新活动 Cristina Mercado

Cristina Mercado 进行了评论,

评论End users and organizations

Checking how's the roadmap for sorting and filtering.  Happy 2025!

查看评论 · 已于 2025年1月08日 发布 · Cristina Mercado

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Cristina Mercado 进行了评论,

评论Measuring success

Follow up on this inquiry 

Hello! We have the next reply time start setting, "When any end user replies to a ticket and that reply is added as an internal note", enabled. 

However, we have noticed that third-party internal note responses where the response is flagged because the end-user was not “part of this conversation” are not setting a next reply time. 

Is this an expected behavior? Is there anything we can do to change this?- We want all external end-user internal notes to set a target regardless of whether they were originally part of the conversation

 

查看评论 · 已于 2024年12月06日 发布 · Cristina Mercado

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