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Cristina Mercado
已加入2024年5月06日
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最后活动2025年1月08日
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的最新活动 Cristina Mercado
Cristina Mercado 进行了评论,
Checking how's the roadmap for sorting and filtering. Happy 2025!
查看评论 · 已于 2025年1月08日 发布 · Cristina Mercado
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Cristina Mercado 进行了评论,
Follow up on this inquiry
Hello! We have the next reply time start setting, "When any end user replies to a ticket and that reply is added as an internal note", enabled.
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However, we have noticed that third-party internal note responses where the response is flagged because the end-user was not “part of this conversation” are not setting a next reply time.
Is this an expected behavior? Is there anything we can do to change this?- We want all external end-user internal notes to set a target regardless of whether they were originally part of the conversation
查看评论 · 已于 2024年12月06日 发布 · Cristina Mercado
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