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Renu Sharma
已加入2023年6月21日
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最后活动2024年9月22日
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的最新活动 Renu Sharma
Renu Sharma 进行了评论,
Hello Zendesk Team,
This Article doesn't cover the limitation when we migate the agents via API. Recently we were testing agent migration via API and identified that if an agent email is verified on source and migrate the agents on target via API then the emails are also verified on target. Due to this the Activation link for agents was not sent.
This is really important to highlight in the article.
We had to work on API script to send the activation email via API as manually sending the Activation email option was greyed out for us.
查看评论 · 已于 2024年8月28日 编辑 · Renu Sharma
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Renu Sharma 创建了一个帖子,
User experience of using Zendesk chat shortcuts are very bad, Agents have to search the shortcuts by their name. Its not possible for agents to remember all shortcuts by name. Can you suggest any alternative.
已于 2024年6月24日 发布 · Renu Sharma
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Gary Beichler can you please explain how do we define MAU and what kind of notifications are counted under 1000 outboud notification.
查看评论 · 已于 2023年6月21日 发布 · Renu Sharma
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