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Nike Patterson
已加入2023年10月23日
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最后活动2024年1月08日
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的最新活动 Nike Patterson
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Hi,
My support agents use the Out of Office app and we would like to know if it's possible to assign Pending tickets to them when they are OOO (since Pending tickets are awaiting a reply and don't need to be worked). This would prevent ticket queues from getting overloaded when agents cover for their OOO colleagues. Also, the covering agents don't have to remember to move the tickets back over when the OOO agent is back in the office.
查看评论 · 已于 2024年1月08日 发布 · Nike Patterson
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