Stuart McLaughlin

Noelle Cheng Where do you have this code inserted? With Copenhagen v3 I was able to add the following code at the bottom of the script.js folder. After Copenhagen updated to v4 this no longer works.

  })();
$('.form-field.string.optional.request_subject').hide();// Hide subject 
$('.form-field.string.required.request_subject').hide(); // Hide subject 
$('.form-field.request_description').hide(); // Hide description
$('.form-field label:contains("Attachments")').hide(); // Hide label for Attachments
$('#request_subject').val('Internal Request'); // Autofill subject 
$('#request_description').val('Please see details below.'); // Autofill description
$('#upload-dropzone').hide(); // Hide upload box for Attachments

Amie Brennan I used this method in Copenhagen Theme version 3 and it works perfectly. The same method does not seem to be working in version 4 can you please share any additional steps needed for v4 and where the changes need to be made. 

Darenne I have created a custom metric to ensure the data only meets the specific attributes but I still have tickets that show “0” when I drill in, and do not meet the criteria of the metric being measured.

Brett Connor mathieu.lepoutre Did you find a way to do this?

I am looking for a way to proactively monitor the stability of the Jira app connection. I have been advised by Zendesk Support to submit feature request.