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Matt Hill

已加入2023年3月29日

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最后活动2023年11月13日

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的最新活动 Matt Hill

Matt Hill 进行了评论，

社区评论 Feedback - Voice (Talk)
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Hi Sean,

We're also interested in real-time streaming of agent calls - are there still plans to start development for this feature in early 2024? Do you have any insight into a potential release date Zendesk would be aiming for?

Thanks

查看评论 · 已于 2023年11月13日 发布 · Matt Hill

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Matt Hill 创建了一个帖子，

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Feature request: Allow for either markdown or HTML to be rendered when using the "transcription_text" field in the voice comment object

Hi,

I'm trying to add a transcript with multiple speakers to a voice comment through the API, following this documentation.

However, it's currently very limited as it does not allow for line breaks. This is an issue when you have two speakers as ideally you'd want it to render the transcription like this:

Transcription

Speaker 1: Hello

Speaker 2: Hi

Speaker 1: How may I help you today?

Currently, the voice comment renders it all in a single (and difficult to read) line:

Transcription

Speaker 1: Hello Speaker 2: Hi Speaker 1: How may I help you today?

As you can see, the latter is really tricky to read with lack of speaker separation. Would it at all be possible to make this change to at least enable line breaks in the transcription field?

已于 2023年3月30日 编辑 · Matt Hill

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