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Stephanie Farrugia

已加入2023年6月16日

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最后活动2023年6月20日

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的最新活动 Stephanie Farrugia

Stephanie Farrugia 进行了评论,

评论Formatting and customizing your email

Dane this is a show stopper for us and it is evident for many clients.  At least is there some possible work around or can the welcome e-mails be bypassed using a basic form of widget such as the Classic.

查看评论 · 已于 2023年6月20日 发布 · Stephanie Farrugia

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Stephanie Farrugia 进行了评论,

社区评论 Q&A - Chat, messaging, and widgets

Reviewed the article essentially it helps in that it shows how to customise the response on voting for an article.  Therefore it does prove helpful. 

The question would be how to call the Web Widget from the portal as a response to user voting No and then re-prompt user to either confirm a chat request or not and if confirming a chat request that is were the Web Widget would be invoked.  Any one can share their insights from a similar requirement to ours perhaps?

查看评论 · 已于 2023年6月20日 发布 · Stephanie Farrugia

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Stephanie Farrugia 进行了评论,

评论Self-service best practices and recipes

Pedro Rodrigues Is the Theme code customisable with the Professional Plan?

查看评论 · 已于 2023年6月19日 发布 · Stephanie Farrugia

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Stephanie Farrugia 进行了评论,

社区评论 Q&A - Chat, messaging, and widgets

That is very helpful of you.  Let me validate as this is proving to be a critical success factor for our feature. 

查看评论 · 已于 2023年6月19日 发布 · Stephanie Farrugia

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Stephanie Farrugia 创建了一个帖子,

帖子 Q&A - Chat, messaging, and widgets
How can one configure an action to invoke the Chat Widget when an article is voted as not helpful rather than having the widget displayed all the time when showing the Help Centre?

已于 2023年6月16日 发布 · Stephanie Farrugia

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