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Heather Valli
已加入2023年3月17日
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最后活动2024年6月28日
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的最新活动 Heather Valli
Heather Valli 进行了评论,
It would be lovely if we could set an expiration date on the OOO app. If I know I'm going to be on vacation from 5/20-5/25, I'd like to set that in the app so I don't forget to un-OOO myself when I get back. Sort of like how Outlook lets you set OOO messages for a date range.
查看评论 · 已于 2024年5月16日 发布 · Heather Valli
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Heather Valli 进行了评论,
Is there a way to make the email responses look like they're coming from the redirected subdomain? If I have niftyname.com redirecting to mysite.zendesk.com, can I set it up so the email responses seem to be coming from help@niftyname.com?
查看评论 · 已于 2024年4月17日 发布 · Heather Valli
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Heather Valli 创建了一个帖子,
In my organization, we have agents who specialize in various areas (biology, romance languages, engineering, etc.). And we're connecting our user data to a system that will auto-populate the area with which they're associated. We'd really like it if there was a system to suggest a specific agent based on the area the user with which the user is identified. I've been unable to find anything like that in Zendesk support. Is this something that might be in the works (or perhaps I'm just searching wrong)? This sure would save time during our ticket triage. Thanks!
已于 2023年10月04日 发布 · Heather Valli
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Heather Valli 进行了评论,
I'm trying to edit a custom user field, and it won't let me change the Field Type. But the info above says that everything except for the Field key is editable. Did that change?
查看评论 · 已于 2023年9月26日 发布 · Heather Valli
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Heather Valli 进行了评论,
Can the ticket ID be turned into a link to the ticket in the email for CCed agents?
查看评论 · 已于 2023年3月17日 发布 · Heather Valli
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