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Zach Ihle
已加入2023年12月01日
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最后活动2025年2月04日
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的最新活动 Zach Ihle
Zach Ihle 创建了一个帖子,
The process of setting up holidays in schedules each year is so painful. Our organization has 7 timezones, and we need to manually go in and set the dates for (mostly) standard federal holidays 7 different times (one for each schedule) each year. Please add the ability to somehow sync calendars to these schedules, or set up recurring dates each year.
已于 2025年1月06日 发布 · Zach Ihle
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Zach Ihle 创建了一个帖子,
We have an automation that sets tickets created on Saturday and Sunday to a Weekend Schedule.
I'm trying to figure out how to set all weekend tickets to EST on Monday morning at like 3am so our normal week agents can take those on. What's the best way to do this?
已于 2024年11月06日 发布 · Zach Ihle
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Zach Ihle 进行了评论,
Is it possible to use an attribute in a datatip, but not display it in the graph? I'm working with Ticked Created - Week Of Year across multiple years, but would like to show the start date of that week when hovering over the line graph.
查看评论 · 已于 2024年4月11日 发布 · Zach Ihle
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Zach Ihle 创建了一个帖子,
Hello!
We're trying to get a report that shows a line graph of the number of solved tickets for an agent for their first 30 days, 90 days, three months, etc., to see how our training is affecting those numbers. The tricky part is that agents started at different times, so I need to compare different date ranges.
已于 2024年2月19日 发布 · Zach Ihle
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