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Samantha Ramirez's Avatar

Samantha Ramirez

已加入2023年4月07日

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最后活动2025年2月14日

Zendesk Luminary

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的最新活动 Samantha Ramirez

Samantha Ramirez 进行了评论，

社区评论 Feedback - Ticketing system (Support)
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+1 We'd also like to be able to prevent form-based custom statuses from being applied to ineligible tickets via bulk edit.

查看评论 · 已于 2025年2月14日 发布 · Samantha Ramirez

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社区评论 Q&A - AI and automation
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Hey Sonali!

Looks like you have two "Ticket status" conditions under All, but it wouldn't be possible for a ticket to be in both the "Open" status and the "Working on Ticket" status. If you're looking to have this automation function for tickets in each of these statuses, you may need to create a separate automation for each. 

查看评论 · 已于 2024年1月18日 发布 · Samantha Ramirez

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Samantha Ramirez 进行了评论，

社区评论 Feedback - Help Center (Guide)
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+1 This feature would be extremely useful for us as well - we're utilizing a single help center for employee experience, with different brands representing different internal departments. It would create a much more seamless experience for employees to be able to view all of their tickets, regardless of "brand," within the same interface.

查看评论 · 已于 2023年12月07日 发布 · Samantha Ramirez

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社区评论Zendesk Explore EAP - Quick reports using natural language processing
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Lots of great suggestions here already, but I'd love to add a few around SLAs:

 

  • How many tickets breached SLA yesterday?
  • Which ticket categories breach SLA most often?
  • Which SLA policy is breached most often?

查看评论 · 已于 2023年12月01日 发布 · Samantha Ramirez

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