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David Broad

已加入2023年6月07日

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最后活动2023年6月08日

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David Broad 进行了评论,

评论Getting started with email

Thanks Gabriel,

So to confirm there is no way to even create a rule or trigger to prevent this happening?

查看评论 · 已于 2023年6月08日 发布 · David Broad

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评论Getting started with email

Is there a simple way to stop tickets being created if our support email address is just in the CC field? We have an internal issue where the zendesk email is used in CC for non-support requests and would like tickets to only be created when the zendesk email is in the TO: field.

查看评论 · 已于 2023年6月07日 发布 · David Broad

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