Debra Garzolini

Can I export custom user fields?  We have set up Type of Customer field for all users and need to find which ones need completed or updated.

Considering how many comments have already been made on this topic, with no change by Zendesk, I'm not sure my added comment will be the one to tip the scales but I'll have a go at it.

We have a quality department, and a few sales reps, that need light access to Zendesk in the form of reporting in Explore and searching tickets for supporting data/information.  

When they are included in an email, such as a sales rep having to chime in on an issue with a customer, their reply becomes a private comment.  We receive no notification there has been a response.  

I agree with others; if the reply was received from their email address it should be a public reply.  If they are logged into Zendesk and working they are limited to Private Comments.

Disappointed in the latest update that Zendesk will not be adding this feature.

Has there been any reason announced for deciding to not add the feature?  Is there a benefit?