Navin Karunanithi

Hi Team .

when i made a call using the ticket api endpoint (api/v2/tickets.json) the response body did not contain the comments present in the tickets . (https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#json-format) here i could see under the json format there is a field called comments but the response which i get from zendesk server does not contain this field. I am aware that there is a separate endpoint to fetch comments which makes use of the ticket_id but i wanted to have the comments present in the ticket object itself as mentioned in the documentation . Is there any way to achieve this ?. Thanks.

Hi ,

lets say there are 8 tickets and I am using incremental ticket Api to get the records with a start time , I will using the Updated_at as the start time for the next poll of getting records , here if I use the end_time or the updated_at of the last record , in the next poll the last record or the previous poll is present . is there a way to perform say 

api/v2/incremental/tickets.json?start_time=(some posix time)&sort_by=updated&id>8;

is there way to obtain records whose ids are greater than a value .

Hi 

apologies if this has been already discussed earlier , I am looking for a way to use the query parameter to filter out objects by "updated" field . I am able to perform this using `search.json?query=tickets+updated>2015-09-01T12:00:00-08:00` but I am unable to do this for other objects which includes users , requests , organisations but I get status code 200 OK . Is this parameter only limited to tickets . I am looking for a way to filter all objects that have updated_at greater than a given timestamp . If there is a workaround it would greatly help in building a Zendesk connector .

hi Greg Katechis is the API endpoint that would return the schema (or) metadata of an object available now ?