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Scott Smith

已加入2024年1月25日

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最后活动2024年1月25日

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Scott Smith 进行了评论,

评论Reporting and analytics admin questions

I agree that this would be a very helpful feature.  I want to report on how many tickets are resolved by sending an attachment to the requestor (one of customer support documents) and also WHICH particular documents are sent; ie, what are the most commonly requested documents, etc.

查看评论 · 已于 2024年1月25日 发布 · Scott Smith

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社区评论 Feedback - Reporting and analytics (Explore)

Yes!  I have this question, too!

Our support staff often sends customer support documentation as a resolution to a ticket, but I want to be able to see how many tickets have this, and also which particular documents are being sent.  Knowing this will help guide our plans to make these documents directly available to our customers when they login to our Zen Desk portal.

查看评论 · 已于 2024年1月25日 发布 · Scott Smith

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