John Chung

Ravi K

Try the URL without the sentence case. What you'll notice is that both URLs are still live (sentence and title), but the one with title case will update the canonical to the most latest version. If you just changed the URL to the sentence case, then that is the most updated version. You can then try to redirect all the other version to the canon page, but Zendesk limits you to redirects inside the same tech stack. I'm still pretty frustrated about this issue and your reply made me remember why I'm so upset.

wow. as an SEO, this is probably one of the worst things i've ever encountered on any CMS. the amount of duplicate pages you're going to produce is pretty crazy.

Also, if I'm reading this correctly, you're saying that if a title gets updated, the canonical tag now gets changed to the URL with the title in the slug? this now results in google having to reindex a page IF they choose to (because they don't always obey canonicals).

Such a big oversight - why not just apply a 301? or better yet, don't change the URL whenever someone changes the title. This technical implementation is more detrimental than any SEO or UX benefit of adding keywords into a URL structure. ZD, I would highly recommend you find a solution to this problem.